Problem Gambling Systems Strategist

  • Full-Time
  • Portland, OR
  • Applications have closed

Website Multnomah County

Pay Range:

$36.79 – $45.21 Hourly


**This recruitment is designated as a routine telework/hybrid in-person role. Currently, all employees must reside in Oregon or Washington; the county cannot support ongoing telework from other states. **

We seek leaders, achievers and doers who bring skill and passion to a challenging and evolving environment.  At the Multnomah County Health Department we are all inspired by the mission: We work with communities to advance health equity, protect the most vulnerable, and prompt health and wellness for everyone and we uphold the values: Compassion and Care, Empowerment, Racial Equity, Creativity and Integrity. We create a culture of respect, trust and understanding for the highly diverse population we serve in our communities.

We’re seeking a visionary and dynamic leader who is creative in problem solving and contributes new ideas and solutions to the organization to join our team as the Problem Gambling Systems Strategist. In this position, you will serve as the program’s subject matter expert, coordinating community engagement with and capacity building for treatment providers and community-based organizations for problem gambling treatment and provider options, as well as cross-sectional collaboration in serving these treatment needs. Additionally, you will act as a subject matter expert to advise management on various problem gambling needs and priorities. This role will develop program policies, procedures and workflows that support specific education and outreach activities within Multnomah County with the primary purpose of increasing the number of problem gamblers and/or their family members enrolled in treatment and recovery services.

The Problem Gambling Systems Strategist identifies community needs and system gaps for problem gambling treatment and recovery services; develops and implements strategies to meet those needs; and provides technical assistance and support to community-based and treatment organizations to increase their capacity to serve individuals impacted by gambling use disorder. It will also provide input and suggestions for services and supports available to individuals; serve as the subject matter expert and contact point with Behavioral Health and external providers; coordinate monthly Outreach/Care Coordination meetings; attend and participate in external meetings and committees; and gather, review data, and develop reports. In partnering with treatment providers and community-based organizations, this position develops and advances collaborative partnership with diverse partners, leads the overall program operations, monitors and evaluates program outcomes and impacts, improves the program and system of delivery, and ensures contractors compliance with contractual and budget obligations.

As the Problem Gambling Systems Strategist, other duties include:

Nurture and Develop Positive Community Relationships 

  • Maintain partnerships with contracted agencies, health care providers, and other social service providers as a contact point with Behavioral Health.
  • Build mutually beneficial relationships with providers and community partners to research and document the developing needs of various communities served.
  • Coordinate monthly Outreach/Care Coordination meetings with Multnomah County problem gambling treatment providers.
  • Share updates of community relationships and feedback with program and division leadership to tailor program goals to external and funding needs and requirements.
  • Collaborate with other Health Department work teams, community partners and external agencies.
  • Attend community outreach meetings including but not limited to; Homeless Alcohol and Drug Intervention Network (HADIN), Women’s Networking Breakfast, Monthly Community Outreach Meeting, Latino Providers meeting, etc., to plan for and understand community needs, existing barriers to care, and identify potential strategies to improve problem gambling services across the county.
  • Collaborate with state and local behavioral health authorities, health systems, and other partners regarding project work across the Portland metro region.
  • Develop, manage and present strategies, processes and methods on best practices partnering with gambling treatment providers and community-based organizations.
  • Develop and maintain a database of county programs (point contact, program information, funding, etc.) which serve the gambling treatment community.

Provide Training, Technical Assistance and Capacity Building

  • Based on research, networking, best practices, education, related work experience and/or lived experience, develop problem gambling client education model for Multnomah County via the Behavioral Health Division (BHD).
  • Work with service providers to develop a sustainable system for providing psycho-educational presentations to clients, teams, community groups, etc.
  • Educate providers and community partners about gambling disorder, and the links to substance use disorder, mental health, and suicide risk.
  • Provide consultations to community partners and multi-disciplinary teams as needed to provide input, best practices and suggestions for services and supports available to individuals with Gambling Use Disorder, and to help teams understand program specialties, licensure requirements, and limitations.
  • Identify individuals and agencies that want to provide Certified Gambling Addiction Counselor (CGAC) services, and provide technical assistance and support to CGAC candidates via the Mental Health and Addiction Certification Board of Oregon.
  • Provide specialized coaching, training and technical assistance support to treatment providers and community-based organizations on gambling disorders and treatment.
  • Use popular education principles to develop and implement training curricula on topics related to the gambling disorder, accepted counseling models and best practices for treatment of problem gambling, models and theories of relapse prevention, the role of trauma in disordered gambling, effects of problem gambling on individuals and families, and available recovery-based supports (e.g., peer mentors/recovery support specialists).

Develop, Monitor and Oversee the Problem Gambling Strategic Outreach Plan

  • Act as a county liaison to subcontracted treatment providers and community-based organizations (CBO) to establish referral pathways for clients.
  • Educate providers and community partners about gambling disorder, and the links to Substance Use Disorder, mental health, and suicide risk.
  • Improve county systems by actively partnering with CBOs and communities to surface and address barriers related to process improvement with gambling treatment engagement, wraparound, and increasing service provider options/availability.
  • Collaborate with culturally-specific BHD staff on project strategies and approaches.
  • Develop and implement systems, filing and other organizational tools to create accessibility, improve project deliverables and quality around the ever-evolving needs of the community, changes in services and funding sources, and interconnection of treatment needs.
  • Convene, manage, and monitor new and existing, regional, cross-sectional collaborations and networks available to serve the needs and program coordination for gambling treatment and provider networks.
  • Develop community engagement strategies and best practices with the gambling treatment community, in collaboration with various internal/external stakeholders, to advance treatment options, service provider numbers and diversity of providers.
  • Research funding options within BHD, community-based organizations, grants, requests for proposals, contracted services, culturally-specific services and/or offerings and connections, and shared services that would demonstrate best practices to increase awareness and services available for gambling-related needs and awareness.
  • Track and report on budget activities, contract compliance and any potential areas of improvement or conflict.

Note: The eligible list created from this recruitment may be used to fill regular, full or part time, temporary, and limited duration assignments.

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

Required Minimum Qualifications/ Transferable Skills*:
Education/Training: Equivalent to Bachelor’s Degree from an accredited college or university with major course work in social science, social work, sociology, public health, community health, behavioral science, or related field; four years of gambling treatment or prevention experience, AND,

Certification: Certified Gambling Addiction Counselor – I Certification with the Mental Health & Addiction Certification Board of Oregon (MHACBO) – more information can be found at MHACBO website. Current CGAC-I (Preferred)


This position requires a background investigation, which may include being fingerprinted.
*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.
Preferred Qualifications/ Transferable Skills*: You do not need to have the following preferred qualifications/ transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

  • Demonstrate experience leading a multicultural and diverse workforce.
  • Apply an equity, intersectional and anti-racist lens.
  • Negotiate and facilitate through cultural differences, conflicts, tensions and misunderstandings.
  • Regularly evaluate staff performance and maintain a culture of accountability.
  • Respect and have appreciation for ethnic and cultural diversity.
  • Demonstrate advanced knowledge of cultures, customs and social experiences of communities experiencing marginalization and barriers to services and opportunities.
  • Have a high degree of resilience and can thrive in an environment of rapid change while effectively managing pressure in an effective and professional manner.
  • Identify and deconstruct unnecessary administrative and clinical barriers that impact communities of color and marginalized groups.
  • Promote a culture of respect, inclusiveness, and appreciation of diverse perspectives, backgrounds, and values.
  • Maintain a safe and healthful workplace.


The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.
1. Submit an Online Application and attach a Resume demonstrating you meeting minimum qualifications; AND

2. Attach a Cover Letter addressing the following:

  • Demonstrate your experience working with multicultural and diverse teams; and
  • How you meet the qualifications for this position; and
  • Why you are interested in the position; AND 

3. Attach a copy of your Certified Gambling Addiction Counselor – I certification(if applicable)

Note: Please be mindful of checking your email inbox for messages upon submitting your application. You may be emailed requesting for additional items from the Recruiter or hiring manager. If a response is not received in a timely manner your application may not be considered. 
The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

  • Initial review of application/ resume and cover letter for minimum qualifications and all required attachments. If you do not address the minimum qualifications in the application, your application will be considered incomplete and will not move forward in the recruitment process.
  • Phone screen
  • Supplemental Questionnaire
  • Oral exam
  • Consideration of top candidates
  • Background, reference, and education checks

Type of Position: This hourly union-represented position is eligible for overtime

Type: Represented

FLSA: Non-Exempt

Diversity and Inclusion: At Multnomah County, we don’t just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County’s attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.

Our Commitment to Safety, Trust and Belonging: Multnomah County is committed to developing, nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential. Learn more by reading our Workforce Equity Strategic Plan and exploring our Core Competencies for all County employees.

Teleworking (if applicable): At this time, this position is designated to “routine telework,” meaning you will be working remotely (from home) most of the time. As with all routine telework positions, employees may be required to come into the office on occasion or visit a location in the community. The designation of Routine Telework may be subject to change at a future time. Currently, all employees must reside in Oregon or Washington; the county cannot support ongoing telework from other states.

Benefits: Multnomah County offers an exceptional benefits package, including employer-funded retirement savings; health and dental insurance at very low cost to full-time employees and their dependents; paid parental leave; wellness programs; a focus on work-life balance; and much more. Find more details on our benefits website. 

Salary/Pay: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate’s relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.

Serving the Public, Even During Disasters: Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

Tagged as: Behavioral Health, cgac, government, human services, Mental Health, nonprofit