Mental Health Consultant – Acute Care Coordinator

Website Multnomah County

Pay Range:

$37.86 – $46.58 Hourly


**This position is located at the Emergency Operation Center in Portland, Oregon and is a co-located position between the Behavioral Health Call Center in Downtown and the Bureau of Emergency Communications (BOEC) in SE Portland. The hours of this position are Monday – Friday from 10am-5:30pm.**
We’re seeking social workers and mental health professionals to join our team as a Mental Health Consultant – Acute Care Coordinator.

The Multnomah County Behavioral Health Call Center is a 24 hour, continuous crisis operation that constitutes the hub of mental health services for all residents of Multnomah County and Washington County. The vast majority of services are provided via telephone with approximately 75,000 calls received per year.

All ACCs answer and triage multiple distinct telephone lines that ring into the Call Center, 24 hours a day, 7 days a week, 365 days a year including:

1) Multnomah County Crisis Line

2)  911 transfers

3)  EASA Referral Line

4)  Emergency Line (major event communication, e.g. terrorist attack, major earthquake, etc.)

5)  Washington County Crisis Line

6) Answer the Mental Health Referral Line, The CATC/Respite referral line, and the 988 transfer line.

The eligible list created from this recruitment may be used to fill future regular, limited duration, temporary, on-call, full or part-time assignments within the department.

As the Mental Health Consultant – Acute Care Coordinator, duties include:

  • Provide crisis intervention on multiple call lines including the Multnomah and Washington County Crisis Lines
  • Provide care coordination across the mental health system for callers, as needed
  • Provide information/referral to community mental health providers
  • Provide consultation to providers at all levels of acuity in the mental health system regarding mental health services
  • Phone crisis intervention including risk assessment of clients who may be involved in potentially life threatening situations.
  • Facilitate access to emergency and crisis services for clients as needed, including coordination with mobile outreach, urgent walk-in clinics, and 911.
  • Provide trauma informed, solution focused, culturally responsive, and strength based interventions to assist clients. This covers a spectrum of mental health needs such as helping a client stabilize while experiencing panic, depression, agitation, delusional thinking, or any other mental health symptoms a client may deem as needing crisis line support.
  • These functions require the extensive use of computer and phone technology, managing multiple computer screens and programs simultaneously, making rapid clinical decisions, adhering to complex policies and procedures, and concurrent documentation, while attending to a caller on the phone.
  • Provide short-term case coordination and follow up for callers with urgent and/or complex needs, including those with specialized mental health-care needs to ensure that needs are appropriately and adequately addressed by service providers.
  • Service providers may include culturally specific providers, drug and alcohol treatment providers, mental health providers, hospital emergency departments, residential facilities, schools,  community corrections agencies, and law enforcement. Services provided may include:
    • Care coordination services on an interim basis;
    • Follow up contact to ensure service appropriateness.
    • Use an electronic database to document all member/provider/community contacts and clinical reviews, including symptoms, interventions, goals and plan for next review.

Diversity and Inclusion: At Multnomah County, we don’t just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect, trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the County’s attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.


We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

Required Minimum Qualifications/ Transferable Skills*:

Education/Certification: Must meet the standards of Qualified Mental Health Professional – (QMHP) with the Mental Health & Addiction Certification Board of Oregon (MHACBO) – more information can be found at MHACBO website. QMHP  within 30 days of hire, current QMHP, and/or licensed Board of Oregon (LPC, LCSW, PHD,etc)

  • Graduate degree in psychology or
  • Graduate degree in social work or counseling or
  • Graduate degree in a behavioral science field


This position requires a Background Investigation, which may include being fingerprinted.
*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

Preferred Qualifications/Transferable Skills:

  • Respect and appreciation for ethnic and cultural diversity.
  • Ability to apply an equity, intersectional and anti-racist lens.
  • Understands cultural, racial and ethnic factors, including systemic advantage or disadvantage; acculturation, intergenerational immigrant family challenges, effects of trauma during immigration, war, separation from family and/or primary supports, detention, refugee camps, etc.; generational trauma, and any factors related to non-dominant culture affecting mental health and treatment.
  • Ability to provide information/referrals to community mental health providers.
  • Crisis intervention, including risk assessment of clients who may be involved in potentially life threatening situations.
  • Advanced skills in managing sensitive information and ability to support the community.
  • Knowledge of cultures, customs and social experiences of communities experiencing marginalization and barriers to opportunity.
  • Ability to exercise good judgment, diplomacy, and tact in dealing with sensitive, complex, confidential information and situations, in addition to acting professionally, and empathically, with individuals, internal/external partners and communities.



The Application Packet: You must submit ALL requested items below. Failure to do so will be deemed as an incomplete application.

1. Attach a Resume demonstrating you meeting minimum qualifications; AND

2. Attach a Cover Letter addressing the following:

  • How you meet the qualifications for this position, including your current certifications; and
  • Why you are interested in the position; AND

3. Attach a copy of your Oregon Licensure and/or QMHP Certification (if applicable)

Note: Please be mindful of checking your email inbox for messages upon submitting your application. You may be emailed requesting for additional items from the Recruiter or hiring manager. If a response is not received in a timely manner your application may not be considered.

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

  • Initial review of application/ resume and cover letter for minimum qualifications and all required attachments. If you do not address the minimum qualifications in the application, your application will be considered incomplete and will not move forward in the recruitment process.
  • Phone screen
  • Supplemental Questionnaire
  • Consideration of top candidates
  • Background, reference, and education checks


Type of Position: This hourly union-represented position is eligible for overtime

Type: Represented

FLSA: Non-Exempt

Diversity and Inclusion: At Multnomah County, we don’t just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.



Christiane Fitzgerald


Tagged as: Behavioral Health, government, human services, Mental Health, nonprofit, qmhp

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