Park Operations Administrative Supervisor

Website Metro

Apply at before the closing date of November 9, 2022 at 5:00 pm, Pacific Time.

At Metro, we manage 17,000 acres of voter-protected land across greater Portland, with a focus on protecting clean water, restoring fish and wildlife habitat, and connecting people with nature close to home. We’re looking for somebody who shares Metro’s commitment to making sure that all our region’s diverse communities – including communities of color and low-income communities – have opportunities to connect with nature.

Are you an experienced leader and advocate with a focus on customer service and a passion to connect people to parks and natural areas? Do you have a commitment to and demonstrated lived or work experience in advancing racial equity? If so, you might be a great match for the role of park operations administrative supervisor. We’re looking for a dedicated professional to lead and support a dynamic and talented team.

As the Park Operations Administrative Supervisor you will:

Work towards racial equity
Metro and the Parks and Nature department have made a conscious policy decision to lead with racial equity by centering the voices of Black, Indigenous and other communities of color in how we do the work to accomplish our mission. We strongly value those who bring lived experiences that contribute to success in their role. The park operations administrative supervisor is expected to use a racial equity lens in all aspects of their work, building systems and processes that are intentional in prioritizing and embedding racial equity.

Lead and support the park operations admin team
Leading and supporting the park operations admin team is the priority focus for this position.

  • Supervise, mentor and provide advocacy for six or more team members who have varying responsibilities, schedules and reporting locations. The team ranges from frontline staff who provide 7-day-a-week, in-person visitor support from our Blue Lake and Oxbow regional park offices to staff who work almost exclusively from home.
  • Provide high-level direction for direct reports including but not limited to: classification and work assessments; schedules and timecards; assignment of staff to work teams/projects; annual goal setting and performance evaluations; hiring and onboarding new team members; and professional development including mentorship, coaching and training.
  • Build an inclusive team culture, support professional development and ensure all team members have the support and resources they need to be successful.
  • Work collaboratively with the administrative manager and other administrative supervisor to lead the Parks and Nature administrative team as a whole, leading monthly meetings and facilitating conversations to advance racial equity through customer service and administrative work.
  • Serve as a member of the park operations management team by providing leadership, advocacy and support for the park operations admin team and working collaboratively towards common goals.
  • Serve as an on-site backup for frontline staff, as needed, focusing on emergency dispatch and in-person customer service; support staff who provide emergency dispatch, including situations that result in loss of life, like a drowning.

Manage projects
The park operations administrative supervisor provides project management support to park operations. Projects may include but are not limited to:

  • Serve as a subject matter expert for our new point of sale and reservation online software system, developing needed policies or procedures, answering questions from end users, troubleshooting issues as they arise and being responsible for reporting requests.
  • In collaboration with other park operations supervisors and managers, lead policy and procedure discussions to document and provide clarity around park rules and to create strategies for success.
  • Provide strategic and on-site support for special-use permits in parks, natural areas and cemeteries.
  • Provide administrative and strategic support to the park operations management team for their recruitments, onboarding and training plans.
  • Provide support for park operations initiatives and special projects, as needed.

Schedule and reporting

The peak season at our parks is May through October, and the focus during this time is to ensure the team has what they need to support the large number of guests who visit our parks and natural areas every year. During the peak season, the park operations administrative supervisor is expected to report on-site, splitting their time between the Blue Lake and Oxbow park offices. Some remote work may be possible on occasion during the peak season.

Our non-peak season is November through April, and this time is spent debriefing the prior season to identify opportunities for improvement and preparing for the next season. This is when project management and professional development become the priority of this role. During the non-peak season, the park operations administrative supervisor may work part of their schedule remotely.

The preferred schedule is Tuesday through Saturday during the peak season and Monday through Friday during the non-peak season.

Attributes for success:

  • Collaborative and inclusive approach
  • Transparent and adaptive communication style
  • Flexible and adaptable to changing and competing priorities
  • Comfortable with change and ambiguity
  • Self-aware and demonstrates good judgment
  • Detail-oriented with ability to see the big picture
  • Creative problem solver
  • Shares Parks and Nature’s core values of integrity and respect, seeking the best way, creating connections and stewardship

Minimum qualifications: 

  • Bachelor’s degree in the assigned program area or a related field AND three years progressively responsible experience in the field OR
  • Associate’s degree or equivalent related to area of assignment AND five years progressively responsible experience OR
  • Any combination of education and experience that provides the necessary knowledge, skills, and abilities to perform the classification duties and responsibilities.

Like to have qualifications:
You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Your transferable skills are any skills you have gained through education, work experience, including the military, or life experience that are relevant for this position.

  • Experience with and commitment to advancing racial equity
  • Experience leading and building a dispersed team
  • At least five years of experience as a customer service professional
  • Experience with event and database management systems and software
  • First aid/CPR certification required within first 6 months of hire (provided by Metro)
  • Ability to speak an additional language, specifically Spanish, Vietnamese, Cantonese, Mandarin or Russian
  • Experience mentoring and training others
  • Experience supervising union-represented staff
  • Experience with facilitation, particularly with sensitive topics or conversations
  • Experience supporting park operations in developed parks, natural areas and/or cemeteries

Based on the Oregon Pay Equity Act requirements, Metro’s internal equity review process, and the candidates’ qualifications, the appointment will typically be made between $75,948 – $90,360. The full-salary range for this position is $75,948 – $105,567 annually.

This position is not eligible for overtime and is non-represented. It is classified as a Program Supervisor I (Download PDF reader). Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions.

The application packet: The application packet consists of the following documents. Please ensure that you upload these documents in your online application. Make sure your application is complete, missing any part of these items could result in an incomplete application and will not be moved forward in the recruitment.

  • A completed online application. Additional materials will not be reviewed. 

The selection process: We expect to evaluate candidates for this recruitment as follows. The selection process is subject to change.

  • Initial review of minimum qualifications
  • Candidates meeting the minimum qualifications will be asked to submit responses to supplemental questions
  • In-depth evaluation of application materials to identify the most qualified candidates
  • Consideration of top candidates/interviews
  • Reference check

Recruiter: Iyali Osuna